Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Return packages must be postmarked within the 30 days following delivery. Return packages postmarked after this time frame may be subject to denial and sent back to you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and with tags. 
Return packages must be postmarked within the 30 days following delivery. 

To start a return, you can contact us at customercare@myimbue.com. Once received, we’ll send you a return shipping label, as well as instructions on how and where to send your package.  Return packages postmarked within the first 10 days following the delivery date, will qualify for free return shipping. Return packages postmarked after the first 10 days from delivery will have a $7 fee deducted from the refund amount.

You can always contact us for any return question at customercare@myimbue.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and resolve your concern.

Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is processed, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. If the merchandise is in the same condition as you received it, you’ll be automatically refunded on your original payment method. Please remember the deposit timeframe is dependent upon your banking institution or credit card company.